Public Sector Case Studies

Case Study 1:

Public Sector: UK Local Authority

Client: District Council

Issues: Increasing merchant acquiring costs

Service Provided by BRC: Tender to select a merchant acquirer

Benefits:

  • Reduced annual acquiring charges by c£50,000
  • Implemented best practice procedures supported by a new contract and service level agreement
  • Helped to further reduce the number of customer payments made by cash and cheque

We help our clients to reduce costs & increase efficiency

Case Study 2:

Public Sector: UK Local Authority

Client: Metropolitan Borough Council

Issues: Needed to replace existing banking services provider

Service Provided by BRC: Tender to select a new banking services partner

Benefits:

  • Delivered a solution in line with the Council’s vision of a cashless and paperless services model
  • Opportunity to introduce improved processes based on best market practice in support of the strategic vision
  • Reduced annual bank charges by c20%

Supporting clients in all aspects of risk management & technology solutions

Case Study 3:

Public Sector: UK Local Authority

Client: Metropolitan Borough Council

Issues: Need for a coherent payment method policy for fees and charges in line with the Council’s wider fees and charges policy

Service Provided by BRC: Development of a Payment Methods Policy

Benefits:

  • Implementation of payment methods to meet customer expectations
  • Ensure proportionate transactional payment costs
  • Standardisation of payment methods across all outlets/services
  • Increase volume of payments made before or at point of service delivery
  • Reduction in the volume of cash/cheque payments